Returns & Exchanges
At PandaZzz, we want you to sleep soundly knowing we offer a 100-night trial period for all our bedding and mattress products. If you are not completely satisfied with your purchase, we provide a streamlined return process to ensure your total peace of mind.
Initiate Your Request
Log into your account or use our guest portal to submit a return request within 100 days of your delivery date.
Prepare the Package
Place the item in its original packaging or a secure box; for mattresses, we will coordinate a specialized pickup service for your convenience.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing